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COMPLAINTS POLICY
How to raise a complaint and how we handle it.

COMPLAINTS POLICY

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. The same meaning applies whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of it.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the voting shares or other securities.
  • Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Zolvat Ltd, 213B Arch. Makariou III, Maximos Plaza, Office 3, 3105, Limassol, Cyprus.
  • Cookies are small files placed on your device by a website, containing details of your browsing history among other uses.
  • Country refers to Cyprus.
  • Device means any device that can access the Service, such as a computer, phone, or tablet.
  • Personal Data is any information relating to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any person or company processing data on behalf of the Company.
  • Usage Data refers to data collected automatically, either generated by using the Service or from the Service infrastructure itself.
  • Website refers to Zolvat Ltd, accessible from https://zolvat.com/.
  • You mean the individual or entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may ask you to provide certain information that can be used to contact or identify you, including:

  • Email address
  • First and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when you use the Service. It may include your device’s IP address, browser type, pages visited, time and date of visits, time spent, and other diagnostic data.

When using a mobile device, we may collect details like your device ID, IP address, operating system, and mobile browser type.

Tracking Technologies and Cookies

We use cookies and similar technologies (like tags, scripts, and web beacons) to track activity and store information.

Cookies can be Persistent (remain after you close your browser) or Session (deleted when you close your browser).

We use the following cookies:

  • Necessary / Essential Cookies: Enable website functionality and authentication.
  • Cookies Policy / Notice Acceptance Cookies: Identify if users have accepted cookie usage.
  • Functionality Cookies: Remember choices such as login details or language preferences.

For more details, visit our Cookies Policy.

Use of Your Personal Data

We use your personal data for the following purposes:

  • To provide and maintain our Service
  • To manage your Account and registration
  • To perform contractual obligations
  • To contact you (via email, calls, or messages)
  • To send updates, offers, or information related to similar products or services
  • To manage and respond to your requests
  • For business transfers (e.g., mergers, acquisitions)
  • For analytics and improvement of our Service

We may share your information:

  • With Service Providers
  • During business transfers
  • With affiliates or partners
  • With your consent

Retention of Your Personal Data

We retain personal data only as long as necessary for the purposes stated here, to comply with laws, resolve disputes, and enforce agreements. Usage data is usually kept for a shorter period unless required longer for security or functionality improvements.

Transfer of Your Personal Data

Your data may be transferred to and processed in locations outside your region where data protection laws may differ.

By providing your data, you consent to such transfers. We ensure your data is handled securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request deletion of your personal data. You may do this by:

  • Accessing your account settings
  • Contacting us directly

We may retain some data if required by law or for legitimate reasons.

Disclosure of Your Personal Data

  • Business Transactions: If Zolvat Ltd is involved in a merger or sale, data may be transferred.
  • Law Enforcement: We may disclose data if required by law or public authorities.
  • Other Legal Requirements: We may disclose data to comply with legal obligations, protect rights, prevent fraud, or ensure user safety.

Security of Your Personal Data

While we use commercially reasonable methods to protect your data, no online transmission or storage method is 100% secure.

Children’s Privacy

Our Service does not target anyone under 13. If you believe a child has provided personal data, please contact us so we can delete it.

Links to Other Websites

Our Service may include links to external sites. We are not responsible for their content or privacy policies.

Please review each site’s privacy policy before providing personal data.

Changes to This Privacy Policy

We may update this policy periodically. You’ll be notified by email or a notice on our website, and the “Last updated” date will be changed accordingly.

We encourage you to review this page regularly for updates.

Contact Us

If you have any questions about this Privacy Policy, you can contact us: