Opening an account is easy and fully online. Simply download the Zolvat app or visit our website and click “Sign Up.” You’ll need to provide some personal information (like your name, address, and email/phone) and set up a secure password. Next, complete a quick identity verification by uploading required documents (see next question for details). Once you’ve submitted everything, our team will review your application.There’s no need to visit a branch – the entire process is digital and usually takes just a few minutes to complete. After approval, you’ll receive a confirmation and can start using your new account right away.

To comply with regulations, Zolvat will ask for a few official documents during sign-up. For personal accounts, you’ll typically need to provide: Proof of Identity: A valid government-issued ID (such as a passport or national ID card).Proof of Address: A recent utility bill or bank statement (usually dated within the last 3 months) showing your name and address.In some cases, a selfie or live photo for identity verification (to match your ID). For business accounts, additional documents are required, like the company’s registration certificate, proof of business address, and identification for the directors or owners. Don’t worry – the app will guide you through exactly what’s needed. All documents are handled securely and used only for verification purposes.

We strive to verify and approve new accounts as quickly as possible. In most cases, personal account applications are approved within 1 business day – often just a few hours. Many users even get verified within minutes if the automated checks pass. Business accounts or applications requiring additional review might take a bit longer (usually 2-3 business days) because we may need to manually verify extra documents. You will receive a notification via email or in-app as soon as your account is approved. Once everything is verified, you’re all set – from “to-do” to done ✅.

Zolvat partners with reputable global banks behind the scenes to provide your account details (such as IBANs). When you open an account with Zolvat, your electronic money is held in safeguarding accounts at our partner banks. For example, a EUR account may be issued with an IBAN from a European partner institution. Regardless of the partner bank, your account functions just like any other bank account for sending and receiving money. All our partner banks are carefully vetted and regulated, so your funds are in good hands. (Note: These partnerships are seamless – you generally won’t need to interact with the partner bank directly; everything is managed through Zolvat.)

Yes, you can have both a personal and a business account with Zolvat. The personal account is intended for your individual needs, while the business account is for your company or professional use. You will need to go through a separate registration process for each, since the requirements differ. For a business account, you’ll provide company details and corporate documents in addition to personal KYC information. Many Zolvat customers use a personal account for everyday finances and a business account to manage their enterprise finances. Both account types offer our core features (multi-currency IBANs, transfers, cards, etc.), though fees and limits might differ slightly. You can manage both accounts through our platform – just make sure to log in to the correct profile for each.

Absolutely. Zolvat supports multi-currency accounts. When you open an account, you can choose a primary currency (for example, EUR, USD, GBP) for your main account. In fact, with Zolvat you aren’t limited to just one currency – you can hold and manage balances in multiple currencies under the same account. For instance, you might have a Euro balance for SEPA transfers and a USD balance for international wires. This means you can receive, send, and store money in different currencies without automatic conversion. You can select which currency to use for each transaction, or exchange currencies within the app at competitive rates. This flexibility is great for avoiding conversion fees if you deal with various currencies.

Yes. Every Zolvat account comes with its own IBAN (International Bank Account Number) and an associated BIC/SWIFT code. You can find your IBAN and BIC in your account details section of the online app. These international account details allow you to send and receive money worldwide. For example, if someone wants to pay you from abroad, you can simply provide them with your IBAN and our BIC, and the funds will arrive in your Zolvat account. Likewise, when you send money out, payments will show your IBAN as the origin. (For certain currencies or regions, we might provide equivalent account details instead of IBAN — e.g., a routing and account number for USD in the US — but for major currencies like EUR, an IBAN is standard.) Rest assured, you have all the necessary information to transact globally just as you would with a traditional bank account.

We’re sorry to see you go, but closing your Zolvat account is straightforward. If you wish to close your account, please contact our Customer Support team with your request (so we can verify it’s you and process the closure safely). Alternatively, you may have an option in the account settings to request account closure – if so, follow the prompts and our team will reach out to confirm. Before closing, make sure to zero out your balance (withdraw any remaining funds) and settle any pending transactions. There are no penalties or closure fees for closing an account. Once the closure is confirmed, we’ll deactivate your account and send you a confirmation. Keep in mind that after an account is closed, you’ll lose access to transaction history in the app, so you may want to download any statements or records you need beforehand.

Your money is safeguarded in accordance with applicable law. As an Electronic Money Institution, Zolvat does not operate like a deposit-taking bank. Instead, client money is protected through safeguarding arrangements required under EMI rules. In practice, this typically means funds are placed with a regulated credit institution and, where permitted by law, may also be held in other low-risk assets such as a Low Volatility Net Asset Value (LVNAV) money market fund.

These safeguarding arrangements are designed to keep client money separate from Zolvat’s own operating funds. That means client money cannot be used for Zolvat’s business expenses and must be handled in line with safeguarding requirements.

Important: protection does not come from Zolvat itself being a bank. If funds are placed with a safeguarding credit institution, any applicable deposit guarantee scheme would need to be assessed at the level of that institution and under its terms. If you need more detail, please contact us and we can explain the safeguarding framework that applies.

Yes, absolutely. Zolvat allows you to send money both domestically and internationally. You can transfer funds to banks worldwide from your Zolvat account. We support various payment networks to reach different countries. For example, you can send Euros throughout Europe via the SEPA system, or send international payments in other currencies via SWIFT. The process is simple: you initiate the transfer in the app by entering the recipient’s bank details (like their IBAN or account number and SWIFT code), and we’ll route the payment through the appropriate network. There’s no need to juggle external accounts – you can handle all your global transfers right from Zolvat. Do keep in mind that exchange rates will apply if you’re sending in a different currency than your balance, but we’ll show you the rate and any fees up front.

Zolvat supports multiple transfer methods so payments can be routed in the most appropriate way for the currency and destination.

SEPA transfers: For euro payments within the SEPA zone. These use IBANs and are commonly used for EUR transfers in Europe.

SWIFT transfers: For international payments in various currencies, using the recipient's SWIFT/BIC code and account number or IBAN, as applicable.

Local clearing: In some corridors, payments may be processed through local payment schemes where supported by the relevant partner network.

When you create a transfer in the online app, the available route depends on the payment details, destination, and supported partner coverage.

Transfer times depend on the method and destination. Here’s what to expect: SEPA transfers (EUR within Europe): Usually credited by the next business day. Often, if you send in the morning on a business day, the funds arrive by the same day’s evening or the next day at latest. (SEPA transfers don’t process on weekends/holidays.)SWIFT international transfers: Typically take about 1–3 business days. Some SWIFT payments might arrive even faster, but it can vary. In a few cases (certain countries or correspondent banks), it could take up to 5 business days. This is due to the funds moving through intermediary banks internationally.Local domestic transfers: If we send via local schemes (like Faster Payments in the UK), the transfer can be within minutes or hours on the same day. Domestic US ACH might take 1-2 days. It depends on local clearing times.Internal Zolvat transfers: Instant. If you transfer money to another Zolvat account, the transaction is completed immediately, 24/7. Remember, weekends and public holidays can affect transfer times. If you send money late on a Friday, for example, a SEPA or SWIFT transfer will likely only start processing on Monday. We’ll always show you an estimated delivery time when you initiate a transfer.

Once you send a transfer from Zolvat, you can monitor its status in your app or online dashboard. Each transaction will appear in your transfer history with a status such as pending, sent, processing, or completed.

If additional tracking is available for a specific payment route, Zolvat may share a tracking link or status update provided by the relevant payment partner, where supported. If a transfer appears delayed, you can contact our support team and we will coordinate with the relevant partner to help trace the payment.

If you need to cancel a transfer, timing is everything. For transfers that haven’t been processed yet, we may be able to cancel them. For example, if you schedule a SEPA transfer for a future date or you just initiated it moments ago, contact us immediately – we might catch it before it’s sent out. However, once a transfer has been executed and sent to the banking network, it cannot be simply “undone”. In the case of a SWIFT international transfer that’s already sent, we can attempt a recall (basically send a request to the receiving bank and any intermediaries to return the funds). Keep in mind, recalls are not guaranteed – the decision is up to the beneficiary’s bank (and the beneficiary’s consent if the money already credited their account). Recalls can also incur additional fees charged by intermediary banks. For SEPA transfers, there is a very short window to cancel right after initiation (since they move fast). If the money has already left Zolvat, it’s likely best to arrange a new transfer back from the recipient. Bottom line: If you realize a mistake or need to cancel, get in touch with our support ASAP. We’ll do everything we can to assist, and advise you on next steps.

Yes, in general you can receive payments from around the world into your Zolvat account. There are no broad geographic restrictions on incoming transfers – if someone sends a payment to your IBAN/SWIFT, we will credit it as long as it follows international regulations. For instance, you can receive a SWIFT transfer from Asia or the Americas without issue. That said, there are a few considerations: Supported currencies: We can only accept incoming funds in currencies that we support. (For example, EUR, USD, GBP, etc. If someone tries to send you a currency we don’t support, the transfer might be rejected or converted by the sending bank.)Sanctioned countries/entities: We cannot accept payments that violate international sanctions or regulations. Transfers from certain high-risk countries or from blacklisted senders may be blocked for compliance reasons.Proper details: Make sure the sender uses your correct name, IBAN and the correct BIC. Incorrect details can cause the transfer to bounce back.Other than those points, you should be able to receive money from virtually any country. Many of our customers receive salary payments or wire transfers from abroad directly into their Zolvat accounts. There’s no fee on our side for incoming transfers, though the sender might pay fees to their bank.

Zolvat offers a modern alternative to traditional banking – with unique benefits: Fast, hassle-free setup: Open an account completely online in minutes, without mountains of paperwork.Multi-currency banking: Hold and manage funds in multiple currencies under one account, with local account details (IBANs) for easy global transactions.Low fees & competitive rates: Enjoy low-cost or free basic services (like free incoming payments and free SEPA transfers) and fair currency exchange rates, saving you money on international transactions.Integrated services: Beyond just holding money, Zolvat provides payment cards, international transfers, and merchant solutions (POS and online payments) – all in one platform. This means you can manage personal or business finances and payments in one place.Innovative features: Our platform is user-friendly and feature-rich – you get instant notifications, the ability to freeze/unfreeze your card, insightful spending analytics, and more. We continuously add new features driven by customer feedback.In short, opening a Zolvat account gives youthe flexibility of fintech with the security of a regulated institution. It’s ideal for anyone who deals with international transactions or just wants a convenient digital account with great support.

We believe intransparent pricing – our goal is to keep fees low and clear.There is no fee to open a Zolvat account, and no monthly account maintenance fee for standard users. Many everyday actions (like receiving transfers, or making domestic EUR payments via SEPA) are provided free of charge. For services that do have a cost (for example, international SWIFT transfers, currency conversions, or expedited card delivery), we charge a straightforward fee which we disclose upfront. Some common fees to be aware of:Card usage: If you get a Zolvat card, there might be a small fee for card issuance or delivery (often the first card is free). ATM withdrawals are usually free up to a certain amount each month, after which a small withdrawal fee applies.Foreign exchange: Converting currencies in your account or when sending money in a different currency carries a modest markup on the exchange rate (we use the real market rate and add a small percentage, clearly shown in-app).Business/merchant services: Business accounts or payment processing (like card payment acceptance) may have specific fees (e.g., a percentage per transaction – see merchant section below).No hidden fees: You won’t find surprise charges like “inactivity fees” or unclear markups. All fees are listed in our Fee Schedule on our website for full transparency. We recommend reviewing the Fee Schedule to understand costs for any less common transactions.

There are several convenient ways to top up your Zolvat account: Bank Transfer: You can deposit money into your Zolvat account by sending a bank transfer from another bank. Simply use your Zolvat account’s IBAN and routing details as the target for a SEPA or SWIFT transfer from your other bank. Once the transfer arrives, the funds will show in your Zolvat balance (incoming SEPA transfers are typically same-day or next-day).Credit/Debit Card Top-up: Through the Zolvat app, you may use a personal debit or credit card to instantly add money to your account balance (this works similarly to purchasing a top-up). Enter your card details in the app’s “Add Funds” section, and the specified amount will be charged to your card and credited to your Zolvat account. Note: small processing fee might apply for card top-ups, which will be shown if applicable.Incoming Payment from someone else: Others can send money to you just as they would to any bank account. For example, your employer can pay your salary to your Zolvat IBAN, or a friend can wire you money. You don’t need to initiate anything – just provide them your account details and funds will arrive.All funds added will be available in your account as soon as the transfer is processed. You’ll get a notification when money arrives. Tip: To avoid delays, always double-check that the sending party uses your correct name and account details.

For assistance, reach out to us at:

Support: support@zolvat.com

Sales & Partnerships: contact@zolvat.com

Legal notice
Zolvat Ltd is an Electronic Money Institution authorized by the Central Bank of Cyprus (license no. 115.1.3.59). We do not conduct banking business or take deposits; services are provided under EMI rules. Availability depends on verification, risk profile, and applicable laws.

Zolvat support is available during Cyprus business hours. Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM Cyprus time (EET/EEST), excluding public holidays.

During these times, you can reach us by email and expect a prompt response. For urgent matters outside standard hours, we maintain reduced availability, including on Cyprus bank holidays, and will respond as quickly as possible based on priority and operational capacity.

Bank holiday coverage: On Cyprus bank holidays, our team operates with reduced availability. Urgent issues are monitored, but routine queries may be handled on the next business day.

If you’re having trouble logging in, don’t worry – it’s easy to regain access. If you forgot your password, just use the “Forgot Password” link on the login page. Enter the email address associated with your Zolvat account, and we’ll immediately send you an email with a secure password reset link. Click the link in your email and follow the prompts to set up a new password. Once reset, you can log in with the new credentials. If you don’t receive the reset email: check your spam/junk folder, and ensure you entered the correct email. The link will only be valid for a short time, so use it promptly. If it expires, you can request a new one. Other login issues: If the password reset isn’t working or you no longer have access to the email/phone on your account, please contact our support team for help. We may ask you to verify some details (for security) and then we can manually assist in restoring your access. Also, if your account is locked due to multiple failed login attempts, it will typically unlock after a short waiting period (or contact us to unlock it faster). For future convenience, you might consider enabling biometric login (fingerprint or Face ID) through the app, so you don’t have to remember your password each time (just make sure you still remember it for when needed). And always keep your password secure and unique to your Zolvat account.

If you notice any suspicious transaction or believe your account has been compromised, act immediately: Freeze your card (if applicable): Using the Zolvat app, you can instantly freeze your debit card to prevent any new charges. Go to the Cards section and toggle the card to “lock” – this will block new transactions. If you suspect your card info was stolen or misused, this is a fast first step.Contact Zolvat Support ASAP: Reach out to us right away via phone or live chat for the fastest response. We treat unauthorized activity as an emergency. Our team will secure your account (we can temporarily block account access or outgoing transfers if needed) and guide you on next steps. Provide details about the suspicious transactions (dates, amounts) so we can investigate.Change your password: If you think someone else got into your account, immediately reset your password to a new, strong one. Also, if you reuse that old password elsewhere, change it there too. This helps ensure your account is back under your control.Follow-up actions: Our team might ask you to provide some information or fill out a fraud affidavit for any unauthorized transactions, which is needed to formally dispute those charges. We will investigate and work to resolve the issue (including attempting to reverse fraudulent transactions if possible). We may also issue you a new card if your card was compromised.Remember: Zolvat monitors accounts for unusual activity as well. If we detect something odd, we might proactively reach out to you or temporarily freeze a transaction to verify it. Your vigilance together with our security measures will keep your account safe.

Identity verification (KYC) is required by law and is there to protect you and us. All regulated financial institutions, including Zolvat, must comply with “Know Your Customer” rules (What is KYC and Types of KYC Verification?). This means we have to verify who you are when you open an account. It might seem a bit tedious, but there are good reasons for it: it helps prevent fraud, money laundering, and the use of financial accounts for illegal activities. By confirming your identity, we ensure no one is impersonating you, and we create a trusted environment for all users. For you as a customer, completing KYC gives you full access to Zolvat’s services. It’s a one-time step (aside from occasional updates) that unlocks all the features of your account. We try to make the verification process as quick and smooth as possible – usually it just involves uploading a couple of documents and maybe a selfie.

Yes, before your account is fully verified, it will have some temporary limits in place. As a new user who hasn’t completed identity verification, you might be restricted in how much you can deposit or transfer. For example, there may be a cap on total incoming or outgoing funds (e.g., a few hundred euros) and certain features like international transfers or card issuance might be disabled. These limits are in accordance with regulations – they’re meant to prevent unverified accounts from being used for large transactions. Once you finish the KYC process and your identity is verified, these initial limits are lifted. Your account becomes fully functional with high or no preset limits on transactions (of course, within the normal bounds of our service usage policies). Think of verification as moving your account status from a provisional phase to a confirmed phase – from “to do” to done. After that, you can send, receive, and spend without the beginner caps.

Bottom line: Complete the identity verification as soon as you can. It’s quick, and until you do so, expect some restrictions on your account. We’ll remind you in the app of any unfinished verification steps. Once done, you’ll enjoy the full benefits of Zolvat without interruption.

Account freezes are rare and only done for important reasons. Zolvat may place a temporary hold or suspension on an account if our system flags certain issues that need to be checked for your safety or to comply with laws. Some common reasons: Suspicious activity: If we notice unusual patterns – say a sudden very large transfer or a login from a new country – we might pause activity and reach out to confirm it’s actually you and a legitimate transaction. This is to prevent fraud on your account.

Incomplete or outdated information:

If your identification documents on file expired or we find we need additional KYC info (perhaps you hit a certain transaction volume that by law requires extra verification of income source), we might restrict the account until you update the info. It’s a compliance requirement to keep details current.

Regulatory flags: Occasionally, external factors like your name matching a sanctions list by mistake, or an issue with a specific transaction (e.g., the funds source requires review), can trigger a hold. We are obligated to review and clear such flags before letting transactions continue. In any case, if your account is ever frozen, we will notify you promptly (typically via email and in-app notification) and guide you on what to do next. Usually, it involves providing a bit more information or documentation. We understand it’s inconvenient, but these measures are to ensure everything is safe and compliant. As soon as the matter is resolved, we’ll reactivate your account. Our goal is to minimize any disruption while meeting our legal obligations.

Yes, Zolvat is fully licensed and regulated. We operate as an Electronic Money Institution under financial regulatory authorities. Zolvat is authorized by the Central Bank of Cyprus (for example) to issue electronic money and provide payment services. This license means we underwent rigorous checks and must adhere to strict rules designed to protect customers. Being regulated, we are subject to ongoing oversight – for instance, we must regularly report to the regulator, undergo audits, and meet capital requirements. For our customers, this status should give peace of mind. It means we’re not just a fintech app, but a compliant financial entity bound by laws and regulations. Your funds are safeguarded as per the law, and our operations are monitored by authorities. We comply with EU electronic money directives and anti-money laundering regulations. You can find our license details on our website and even on the regulator’s public register. (License number: 123456, issued 2024, under the name “Zolvat Payments Ltd.”) When you use Zolvat, you’re using a service that meets the same kind of standards that banks do in terms of security and compliance – except we do not partake in risky activities like lending. We’re proud to say we offer innovative services while maintaining the trust and safety that comes with being properly regulated.

We aim to verify everyone’s documents quickly, but occasionally there are delays or issues. If your verification is taking longer than expected, it might be because we need additional information. In such cases, we will usually email you or send an in-app message explaining what’s needed. Perhaps the photo of the ID was unclear, or a document was missing a page – small things like that can slow down the process. Just respond with the requested info (e.g., upload a clearer image) and we’ll resume the verification. If your verification was not approved (failed): This can happen if the documents provided don’t meet requirements (for example, an ID was expired or not an acceptable type) or if there’s a discrepancy in the information. Don’t panic – it doesn’t always mean you’re outright rejected. Often, it means we need you to re-submit proper documents. We’ll inform you what went wrong. Please follow the instructions to provide a valid ID or correct any details. There are rare cases where we cannot approve an account (for instance, if the person doesn’t meet eligibility criteria or if something significant came up during compliance screening). If that happens, we’ll notify you of the outcome and, if possible, the general reason. You wouldn’t be able to use the account further, and any funds deposited would be returned.

In summary: If you’ve submitted your docs and haven’t heard back in the stated timeframe, check your email (including spam) for any follow-up requests. You can also contact support to get an update. We’re here to help you get verified, so we’ll work with you to resolve any issues and get your account fully activated.